Roadmap File — Product management craft: strategy, discovery, roadmaps, analytics, ops.

Product Operations

Microsoft outage disrupts African banks' email and customer service

Microsoft's November 12 outage disrupted bank email in Zambia and Namibia. Core banking stayed online, exposing the gap between service availability and operational resilience.

3 min read

Microsoft outage disrupts business communications, raises transaction risks in Africa

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Latest filingNovember 13, 2026